Shipping & Returns

PROCESSING TIME

At the moment all orders are running on a 2-3 business day processing/production time. Please note that weekends and holidays do not count as business days. Once your order is processed you will receive an email notification that it has been shipped.

SHIPPING RATES & DELIVERY TIME

USPS U.S. DOMESTIC ORDERS (1-3 BUSINESS DAYS AFTER PROCESSING TIME)

We use USPS Priority Mail on all orders placed within the United States and charge a $12 flat rate to ship all orders. You have up to 24 hours after placing your order to cancel. Cancellation requests submitted after 24 hours will not be granted. Orders shipping to FPO/APO addresses must ship via USPS Priority Mail. Please note that we are not responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery as well as unplanned delays. If your order has already shipped and you contact us with an address change, you are responsible for the additional shipping charges.Abandoned and refused packages will not be refunded. We only ship to addresses with the same billing and shipping address.

We currently do not ship outside of the United States, but sign up for our mailing list as we will be shipping internationally soon. 

RETURN POLICY

Our team is fully committed to ensuring customer satisfaction, and keeps your happiness our top priority. Each eyelash has been hand crafted to ensure its quality before being sent to you. However, if for any reason you are not satisfied with our product(s) please contact our customer care team immediately at support@bavalashes.com

RETURNS

We do not offer refunds on our products, but would be glad to offer you an exchange or store credit within the first fourteen (14) days of receipt of your order if you receive a product that you believe is defective. Within the first 14 days of receipt, please email support@bavalashes.com and one of our customer service representatives will assist with the issue.  Please note that before any exchange, store credit or replacement hair is honored, we must receive the eyelashes back in our possession to inspect and determine its quality. We reserve all rights to decide whether the product(s) are in fact defective. We do not offer refunds, replacements or exchanges if you have worn them in any manner (glue, mascara, etc).

Exchanges

You are responsible for all shipping charges associated with an exchange if the correct item was received. Please note that issues concerning length are not valid reasons for an exchange. Products that have been used are not eligible for an exchange so please examine each lash and lash band while it is still unused to make sure you are satisfied with the product.